AFR FAQ's
Het Prepaid24 ‘n “App?”
Prepaid24 het nie ‘n “app” nie, maar ons het wel ons nuwe Kits-Skakel wat op jou foon se tuissker...
Hoe kry ek ‘n BTW Faktuur?
Jy kan ‘n BTW Faktuur aanvra op ons Aanlyn Kliëntediens en ons net voorsien met die besonderhede ...
Hoekom het ek nog nie my herlaaibewys ontvang nie?
Daar is verskeie redes wat die vertraging in die uitreiking van jou herlaaibewys kan veroorsaak, ...
Hoekom is my meter geblok?
Jou munisipaliteit kon moontlik jou elektrisiteitsmeter blok as gevolg van ‘n agterstallige bedra...
Hoekom is my SmartFund gedeaktiveer?
As ‘n veiligheidsmaatreël word jou SmartFund fasiliteit outomaties gedeaktiveer wanneer jou Smart...
Kan ‘n herlaaibewys omgekeer word?
Ongelukkig kan Prepaid24 nie jou herlaaibewys omkeer nie.Koopkrag word uitgereik per meter nommer...
Kan ek twee betalings na mekaar maak binne ‘n kort tydjie?
Ja jy kan inderdaad! Maak asseblief net seker dat die betalings nie presies dieselfde bedrag is w...
Kry ek nogsteeds my Gratis Eenhede?
Jy doen natuurlik!Ons kry jou elektrisiteit direk by jou munisipaliteit. So, as jy kwalifiseer vi...
My meter nommer het verander – wat doen ek nou?
Jy sal jou meterbesonderhede moet opdateer in jou MyPP24Pofiel – waar jy as Prepaid24 kliënt jou ...
Onder watter munisipaliteit val my meter?
Ons kan vir jou uitvind!Kontak ons Aanlyn Kliëntediens (op ons LiveChat fasiliteit of ons epos on...
Wat as ek ‘n Investec, Bidvest, Discovery of Thyme Bank kliënt is?
Jy kan steeds van Prepaid24 se dienste gebruik maak!Al wat jy hoef te doen is om jou EFT betaling...
Wat as ek betaal het met ‘n verkeerde verwysing?
Moet nie bekommer nie! Dit kan met enigiemand gebeur – jou fondse is nie verlore nie!Kontak asseb...
Wat beteken die foutboodskap op my meter?
Daar is verskeie foutboodskappe wat op jou meter kan wys. Hier is verduidelikings en moontlike we...
Wat is die minimum bedrag wat ek voor kan aankoop?
Die minimum aankoopbedrag op Prepaid24 is R10.*FNB betalings vir minder as R110 mag moontlike ban...
Wat is die Prepaid24 Kits-Skakel?
Die Kits-Skakel is amper soos Prepaid24 se “toep,” wat onmiddellike toegang bied tot al jou voora...
Watse begunstigde verwysing moet ek gebruik?
Dit is uiters belangriik dat die korrekte verwysing gebruik word om jou betalings vinnig te verwe...
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AFR FAQ's
Hoekom het ek nog nie my herlaaibewys ontvang nie?
Het Prepaid24 ‘n “App?”
Wat as ek betaal het met ‘n verkeerde verwysing?
My meter nommer het verander – wat doen ek nou?
Hoekom is my meter geblok?
Banks
Payment Options
When purchasing through Prepaid24, you can use one of the following Payment Options: ...
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Banks
Payment Options
FAQ's
Can an electricity token be reversed?
Unfortunately, we are not able to reverse your token.Prepaid electricity tokens are issued per me...
Can I make back-to-back payments within a short period of time?
Yes you can indeed! Just make sure that your payments aren’t exactly the same amount when paying ...
Do I still get my Free Electricity Units?
Of course you will!We get your electricity directly from your municipality. Therefore, if you qua...
Does Prepaid24 have an App?
Prepaid24 doesn’t have an application on the App Store. We do, however, have our new Instant Link...
How do I get a VAT Invoice?
You can request a VAT Invoice on our Online Support by providing us with the details you want on ...
My meter number has changed – what should I do?
You will need to update your meter details on your MyPP24Profile – your “control center” as a Pre...
Under which municipality does my meter fall?
We can quickly find out for you!Kindly contact our Client Support (via our LiveChat facility or e...
What do I do if I paid with an incorrect reference?
Don’t worry! This happens all the time – your money is NOT lost!Kindly contact our Client Support...
What does the error on my meter mean?
There are several error messages that can display on your meter. Here are explanations and some t...
What if I am an Investec, Bidvest, Discovery or Thyme Bank client?
You can still purchase through Prepaid24!All you need to do is make your EFT into our Absa Bank a...
What is the minimum amount that I can purchase for?
The minimum transaction amount for any product through Prepaid24 is R10. *FNB payments of less th...
What is the Prepaid24 Instant Link?
The Instant Link is almost like Prepaid24’s app and offers you instant access to all your prepaid...
What reference must I use when making my payment?
Using the correct beneficiary reference is vital in getting your payments processed quickly.- If ...
Why has my SmartFund been deactivated?
As a security measure, your SmartFund facility is automatically deactivated when your SmartFund p...
Why haven’t I received my token?
There are various reasons that could be causing the delay in the receipt of your tokens, ranging ...
Why is my meter blocked?
Your electricity meter may have been blocked by your municipality due to some outstanding fees on...
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FAQ's
Why haven’t I received my token?
What reference must I use when making my payment?
What does the error on my meter mean?
Do I still get my Free Electricity Units?
My meter number has changed – what should I do?
OZOW
How does Ozow work? (How to pay with Ozow)
Thank you for enquiring about the Instant EFT via Ozow. There truly isn’t an easier or faster way...
What are the Benefits of Ozow?
We introduced the Instant EFT via Ozow to simplify our clients’ lives by saving them time and eli...
What is Ozow?
Ozow is an online payment platform that provide users with the ability to make Instant EFT paymen...
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OZOW
What is Ozow?
What are the Benefits of Ozow?
How does Ozow work? (How to pay with Ozow)
Steps to Buy
How to buy Airtime
Kindly find the steps to purchase your airtime below:1. Click on the shopping cart at the to...
How to buy Anti-Virus products
Kindly find the steps to purchase your Anti-Virus products below:1. Click on the shopping ca...
How to buy Data
Kindly find the steps to purchase your Prepaid Data below:1. Click on the shopping cart at t...
How to buy Electricity
Kindly find the steps to purchase your electricity below:1. Click on the shopping cart at th...
How to buy Emergency Electricity
Kindly find the steps to buy Emergency Electricity below: 1. Click on “Buy Now” at the top right-...
How to buy Gaming Vouchers
Kindly find the steps to buy your Gaming Vouchers below:1. Click on the shopping cart at the...
How to buy GooglePlay Vouchers
Kindly find the steps to buy your Google Play Vouchers below:1. Click on the shopping cart a...
How to buy Microsoft products
Kindly find the steps to purchase your Microsoft products below: 1. Click on the shopping ...
How to buy Multiple Products
Kindly find the steps to purchase multiple products with a single payment below: 1. Click on the ...
How to buy Music Products
Kindly find the steps to buy your Music products below: 1. Click on “Buy Now” at the top right-ha...
How to buy Netflix Vouchers
Kindly find the steps to purchase your Netflix Vouchers below: 1. Click on the shopping ca...
How to buy Showmax Vouchers
Kindly find the steps to buy your Showmax vouchers below: 1. Click on “Buy Now” at the top right-...
How to buy Uber Vouchers
Kindly find the steps to buy your Uber Vouchers below:1. Click on the shopping cart at the t...
How to pay your DSTV account
Kindly find the steps to pay your DSTV account below: 1. Click on the shopping cart at the...
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Steps to Buy
How to buy Electricity
How to buy Emergency Electricity
How to pay your DSTV account
How to buy Airtime
How to buy GooglePlay Vouchers
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