What does the error on my meter mean?
There are several error messages that can display on your meter. Here are explanations and some tips for a few of them:

1. “SAD face” – Usually means it is just finger trouble in typing the token: Retry entering the token, making sure of each digit.
2. “DDDD” – Duplicate Token: The token has probably been entered and redeemed; kindly use a new token.
3. “Error 30” – Technical Error on your meter: Try switching off your meter as well as your electricity mains and wait a few minutes. Turn them back on and retry the token. If this error 30 persists, you should contact your municipality who’ll need to send a technician to have a look at your meter.
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